ORLANDO – The pace of technology change is accelerating rapidly, augmented by factors that IT pros need to study-up on, things they never had to deal with before like hyperautomation, multiexperience, and human augmentation that Gartner says will have a significant impact on enterprises.
“It’s been 50 years since the first message was sent across what became the internet. In 50 years we’ve seen technology transform our enterprises, our relationships, and society itself,” said Val Sribar, senior research vice president at Gartner. “The next five years may bring as much change as those last 50.”
Looking ahead just on year, Gartner created the “Top 10 Strategic Technology Trends for 2020,” which the consulting firm released at its IT Symposium/XPO 2019 here this week.
One unifying factor of these trends is the focus on the direct impact technology will have on people.
“Putting people at the center of your technology strategy highlights one of the most important aspects of technology – how it impacts customers, employees, business partners, society or other key constituencies,” said David Cearley, vice president and Gartner Fellow. “Arguably all actions of the organization can be attributed to how it impacts these individuals and groups either directly or indirectly. This is a people-centric approach.”
Here are the top 10 strategic technology trends for 2020 that Gartner identified:
Hyperautomation
Hyperautomation is the combination of multiple machine-learning (ML), packaged-software and automation tools to deliver work. Hyperautomation refers not only to the breadth of tools available, but also to all the steps of automation itself (discover, analyze, design, automate, measure, monitor and reassess), Cearly said. Understanding the range of automation mechanisms, how they relate to one another and how they can be combined and coordinated is a major focus for hyperautomation. Hyperautomation requires a combination of tools to help support replicating pieces of where the human is involved in a task.